Warranty & Refund Policy

To ensure that you get the desirable product, we allow a seven-day product return period. Any product return application outside this period will not be entertained.
All returned product must be unused and the original package should be kept.
Discount products:
No product return for discount products
Gifts products:
If the item is marked as a gift when purchased and shipped directly to you, it cannot be exchanged, refunded or warranty.
Exchange:
We only replace items if they are defective or damaged.
Exchange service are offered only to wrong deliveries or product damage not caused by client. If needed, please email to service@firetreelight.com.
Warranty Reason Returns:
If the product doesnt work properly during warranty leadtime and confirmed to be defective , the item could be returned for repair. service@firetreelight will afford the freight to send it back to you after repair.
Wrong Item reason Returns:
Pls contact us at very first time if you get the wrong item and dont use the product , keep the package as original as it is and we will cover all the freight and tax back and send you correct one immediately.
Arrangement for product return︰
You have to bear the delivery fee to return the product back to our company. Any unpaid delivery fee would be deducted from the money to be returned to your account.
Money return:
We may refund you for following reasons,
1. Returned items due to the policy of returns once we get it.
2. Order cancellation
3. Other reasons.

Once the returned product is received, we would contact you through email for acceptance of product return and if so, the arrangement of money return.

If you paid by credit card, It will arrive you within 7 working days usually. The time will depends on the bank handling time. If you pay by paypal, It will arrive you within few hours. If you didnt get the refund during above leadtime, write us to check the reason.

Refunded amount may be slightly different with your original national currency payment due to Currency Exchange rates varying, Firetreelight is not responsible for the difference.

There may be transaction fee deducted by your bank when order is cancelled or refunded fully or partially, Firetreelight is not repsonsible for this if your bank charge you any additional fee.

It would take around 5-10 working days for the arrangement of money return. If you do not receive the money, please contact us through email to service@firetreelight.com

Warranty
How long is the warranty period?
Firetreelight warrants to the original purchaser that the Product(s) shall be free of any defect in material or workmanship for a period of one year for labor and one year for parts from the date of the original order except the items listed below:
Chargers,Batteries and Other Accessories: 3 months warranty

Should the Product(s) supplied by Firetreelight prove defective because of improper workmanship or material as reasonably determined by us, Firetreelight agrees, at its option, to either repair or replace the Product free of charge, excluding any shipping or handling charges.

This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein.
THE WARRANTY DOES NOT APPLY TO THE FOLLOWING
> Damage due to user negligence, accidents, dis-assembly, waterlog, misuse, abuse, alterations or vandalism.
> Improper or inadequate maintenance.
> Failure to perform required preventive maintenance
> use not following the ‘User Guide’ or any additional safety, use, or warnings included in the product materials.
> Unauthorized modification or commercial use.
> Damage in return transit.
> Unsupervised use by children under 18 years of age.
> Accidents, abuse, misuse, improper installation, problems with electrical power, acts of third parties.
> Products that are altered or repaired by anyone not authorized by Firetreelight,usage not following instructions accompanying the Product(s)
> Failure to perform required preventive maintenance,
> Weather conditions, lightning, fire, water, or any acts of nature
> Furthermore, Firetreelight is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

Disclaimer of Warranties – Except as set forth herein, Firetreelight disclaims any and all warranties and representations other than those explicitly specified in this contract; any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on this invoice/contract. Warranties do not cover product damaged by external causes, including accident, abuse, misuse, improper installation, problems with electrical power, acts of third parties, Products that are altered or repaired by anyone not authorized by Firetreelight, usage not following instructions accompanying the Product(s), or failure to perform required preventive maintenance, including but not limited to backups, problems caused by use of software, parts and components not supplied by Firetreelight, weather conditions, lightning, fire, water, or any acts of nature; Firetreelight shall not be obligated to provide any warranty service or obligations unless customer has paid its invoices in full under this or any other Firetreelight invoice. Firetreelight shall have the sole discretion in determining whether the Product is covered under the warranty for labor and/or warranty for parts

Governing Law – This contract shall be governed and construed per the laws of the People’s Republic of China. Buyer agrees that competent courts in the People’s Republic of China shall have the exclusive jurisdiction over any legal action concerning this contract. In the event of any dispute related to this contract, the prevailing party shall be entitled to reasonable attorneys’ fee and costs.